I am passionate about building, fixing, and improving tools to help people, and always strive to improve my capacity to do so through collaboration and study.
<li>Led design and implementation to onboard a tier 1 worldwide service to our configuration management platform, collaborating with service owners and clients to design the new interface to fit their use cases</li>
<li>Implemented testing improvements resulting in ~$10M/year savings by reducing labor requirements and increasing granularity of testing controls</li>
<li>Provided regular oncall support for high severity events, assisting site teams in diagnosing issues and implementing fixes</li>
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<strong>CMIC</strong> Product Analyst, August 2021- January 2022
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<ul>
<li>Provided customer support, both live support of issues and asynchronously through tickets</li>
<li>Worked with the development team to find bugs and improve the software</li>